LANPRO’s iManage Managed Services
LANPRO knows that network uptime is important to your business and your customers. LANPRO's iManage Program reduces downtime through availability monitoring and immediate remediation, and improves system availability through a rigorous proactive incident avoidance program.
(See the iManage IT Services Information Sheet for details.)
Through our iWatch monitoring system we collect and analyze performance and event data. Our technicians spend time proactively assessing and maintaining your systems, and help you attain the highest level of network availability.
Key Business Benefits
- Proactive approach treats IT like a business.
- Improve network availability and performance.
- Reduce mean time to resolution.
- Reduce costly network downtime.
- Priority support and response status over non-monitored customers.
- Lower hourly rates on services.
- Equalized monthly payments.
- Unlimiated Help Desk Support with Premium Package!
Key Business Features
- Monitor key systems that impact performance and profits.
- Remotely diagnose and resolve many problems before they occur.
- Secure a trained and certified back-up for in-house technical staff.
- Automate time-consuming processes to free up internal resources.
- Schedule reviews of reports and plans.
iWatch Monitoring Dashboard
LANPRO knows that network uptime is important to your business and your customers. With iManage , we reduce your downtime and the time between problem identification and resolution.
iManage saves you time lost in travel, diagnosis and actual repair. Plus, we reward you for participation with priority response, reduced labor rates and other benefits.
We can reduce the number of trouble issues that you endure. We’ll have technicians looking after your network to deal with issues BEFORE they affect your productivity. LANPRO’s iManage Program addresses your IT needs by:
- Detecting and resolving critical issues before they happen.
- Remotely repairing the issues to reduce on-site billing time.
- Providing scheduled remote maintenance and optional onsite preventative maintenance on your network to ensure it is operating as efficiently as possible.
Services Provided
- Availability monitoring
- Performance and Predictive failure monitoring
- Scheduled technician time for support, maintenance, changes and user education
- Proactive remote maintenance
- Predictable IT spending patterns
iManage Standard
- Network Health Check service
- iWatch network monitoring
- Performance of iManage checklist
- Online access to systems and reports
- Discounted rate for onsite and remote support and maintenance
iManage Premium
- All benefits of the IManage Standard, plus
- Additional monitored devices
- Higher priority response
- Scheduled reviews of reports and plans
- UNLIMITED HELP DESK SCOPE!
iManage Program Overview
iManage Plan Features and Services |
Standard |
Premium |
Monitoring and Reporting |
|
|
Network monitoring (7 x 24 x 365) |
|
|
Availability status and notifications |
|
|
Performance reporting |
|
|
Online customer access to monitoring system and reports |
|
|
Proactive Network Management |
|
|
Initial Network Health Check |
|
|
Verify scheduled backup events, automated virus signature updates, hard drive capacity, network performance and more! |
|
|
Identify and report other network problems and issues |
|
|
Internal review of network performance and reports (monthly) |
|
|
Proactive Documentation, Reviews and Planning |
|
|
Scheduled reviews or onsite visits (quarterly) |
|
|
Update network documentation and passwords (annually) |
|
|
Online customer access to Service Request tracking system (ongoing) |
|
|
Reactive Network Support |
|
|
Priority Support (phone, email and online access to support staff) |
|
|
Priority Response (for monitored devices) |
|
|
Unlimited Help Desk Support |
|
|
Additional Services |
|
|
Technology assessments and profiles |
Optional |
|
MyCleanMail (anti-spam, anti-virus, content filtering, reporting) |
Optional |
|
Offsite Data Storage |
Optional |
|
Security patch and update management |
Optional |
|
PrinterCare Managed Printers |
Optional |
|
Service Details |
|
|
Key Network Elements (KNE) monitored |
Up to 4 |
|
Add'l Key Network Elements (KNE) monitored |
Varies |
|
Discounted Labor Rates (Reactive & Proactive) |
|
|
Base contract term |
1 year |
1 year |
Set-up fee and 3 rd Party Vulnerability Scan |
Varies |
Varies |
(See the iManage IT Services Information Sheet for details.)
|
